The task of Knowledge Management (KM) is to capture explicit and tacit knowledge of an organization in order to facilitate the access, sharing, and reuse of that information. KM must be guided by a strategic vision to fulfill its primary organizational objectives: improving knowledge sharing and cooperative work inside the organization; disseminating best practices; improving relationships with the external world; preserving past knowledge of the company for reuse; improving the quality of projects and innovations; anticipating the evolution of the external environment; and preparing for...

International Federation for Information Processing The IFIP series publishes state-of-the-art results in the sciences and technologies of information and communication. The scope of the series includes: foundations of computer science; software theory and practice; education; computer applications in technology; communication systems; systems modeling and optimization; information systems; computers and society; computer systems technology; security and protection in information processing systems; artificial intelligence; and human-computer interaction. Proceedings and post-proceedings of...

Knowledge Management and Organizational Memories presents models, methods, and techniques for building, managing and using corporate memories. These models incorporate knowledge bases, ontologies, documents, FAQs, workflow systems, case-based reasoning systems, multi-agent systems, and CSCW. The book is divided into five parts: methods; knowledge-based approaches; ontologies and documents; case-based reasoning approaches; and distributed and collaborative approaches.