Winner of the 2003 Financial Times Germany/getAbstract Business & Finance Book Award

Leading Geeks challenges the conventional wisdom that leadership methods are universal and gives executives and managers the understanding they need to manage and lead the technologists on whom they have become so dependent. This much-needed book? written in nontechnical language by Paul Glen, a highly acclaimed management consultant? gives clear directions on how to effectively lead these brilliant yet notoriously resistant-to-being-managed knowledge workers. Glen not only provides proven...

If you have clients, at some point you're going to have an unhappy one. Everyone does. Successful professionals are not the ones who never have client problems, but the ones who handle those problems well. This book offers simple, effective guidelines for managing client and stakeholder conflict. These eight easy steps will help you resolve the emotional disruption, fix the problem, and strengthen your client's confidence in you and your service. When clients complain, most of professionals want to rush right into addressing the issue that the client complained about. But in most cases,...

Mastering the Art of Technical Leadership As a dedicated leader, you've probably read everything you could on leadership. Many books have been written about it. But you're a technical leader, so it's guaranteed that much of what you've read is incomplete at best, and quite possibly inappropriate. Sure, you can learn a lot by studying ancient generals, sales gurus, or even Steve Jobs, but you've got to remember that Attila the Hun never deployed SAP. The Geek Leader's Handbook recognizes and respects the unique challenges that geek leaders face. It provides both practical advice and a...