This book presents a model of the leadership process that identifies which factors create an effective leader at different points in the organisation's lifecycle and which forces act as moderators to that effectiveness. The dimension of how the dynamics of leadership play out over time is what distinguishes this work from previous books on leadership.

A collection of folk tales about milkmen, covering the history of the job and the milkman's everyday experience - delivering milk, collecting money, engaging with customers, dealing with dogs, coping with emergencies, and looking for opportunities (either with women or money).