With C. Martin Hinckley's new book Make No Mistake An Outcome Based Approach to Mistake-Proofing, that vision can become a reality.If you work for a company that emphasizes traditional quality control methods, it's unlikely that you've seen defects eliminated despite your substantial efforts. Make No Mistake clarifies the reasons why such traditional methods fail and shows how world-class quality can be achieved at a minimal cost through mistake-proofing -- the practice of controlling virtually every source of potential errors. As the author states, The great value of mistake-proofing is...