Residents look at their neighborhood differently than visitors and designers do. The features that they see as most important can differ significantly, so that spaces that are viewed as successful by designers may be disliked by residents. Designers who hope to create successful residential environments can benefit from a more complete understanding of the residents' perspective and their priorities. This residents-eye-view is especially critical in troubled neighborhoods.

Brower compares the responses to the same environment by residents, tourists, and designers. Using observations,...