Fast track route to mastering quality management

Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process

Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum

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Fast track route to understanding supply chain management

Covers the key areas of supply chain management from inventory management and logistics to just-in-time manufacturing and just-in-time shipping.

Examples and lessons from some of the world's most successful businesses, including Compaq, Fujitsu and Staples, and ideas from the smartest thinkers, including David Bowersox, John Mentzer, David Closs and Clifford Lynch.

Includes a glossary of key concepts and a comprehensive resources guide

Fast track route to mastering global operations

Covers the key areas of international marketing and distribution, logistics, import/export compliance and government regulations

Examples and lessons from some of the world's most successful businesses, including Nortel Networks, Terranova Forest Products and Ampro Electronics, and ideas from the smartest thinkers, including Adrian Wooldridge, Christopher Bartlett, Sumantra Ghoshal and John Micklethwait.

Includes a glossary of key concepts and a comprehensive resources guide