A ten-lesson course is provided in this book that aims to transform the reader into an excellent communicator. Drawing on psychology and linguistics it shows how best to interact with colleagues, bosses, officials, family and friends. Specifically, the book aims to give an insight into the readers own actions, beliefs and values, and pinpoint exactly why communications do or do not succeed. It describes key communication methods such as rapport-building, matching, pacing and leading and guides through practical examples of everyday communication, demonstrating how best to deal with different...