The second edition of this book, guides you through a proven, results-based approach to calculating the return on investment (ROI) in training and performance improvement programmes. Jack Phillips has composed user-friendly ROI calculations, plus: ten post-programme data collection methods; ten strategies for determining the amount of improvement that is directly linked to training programmes; and ten techniques for converting both hard and soft data to monetary values. It should be a useful primary reference for learning how to utilize ROI to show the contribution of training, education,...