Libraries are only as good as the staffs running them. A strong commitment to ongoing staff development can help library administrators, managers and trainers to equip their staffs with the tools necessary for running well-oiled, customer-focused libraries. In this brand new edition of a popular guide, direct from the Staff Development Committee of the Library Administration and Management Association (LAMA), you will find step-by-step guidelines for customizing a staff development programme that is both proactive and goal-oriented.