This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client s...
Early in the twentieth century, the Wobblies, or Industrial Workers of the World (IWW), fought for the rights of workers - common laborers, migrants, immigrants, black workers - unprotected by the craft unions. In the face of beatings, kidnappings, and lynchings by vigilantes, company detectives, and hired guns, the Wobblies organized in mining and lumber camps, the wheat fields, on docksides and in textile factories. From its inception in 1906, the IWW rose to prominence with free speech fights, peaked with a membership of over 100,000 workers in 1917, and was devastated in 1918 by the...
Early in the twentieth century, the Wobblies, or Industrial Workers of the World (IWW), fought for the rights of workers - common laborers, migrants, ...
