Mediation in the workplace is growing in popularity as a dispute resolution option for UK organizations. The management of conflict at work is not easy and this is partly due to there being few practical tools to help. The formal processes designed to deal with workplace disputes, including grievance procedures, and employment tribunals are as much a part of the problem as they are the solution. The UK has a history of relying on an ever-increasing array of statutory rights to protect employees from mistreatment, however statutory machinery can be a major distraction to identifying and...