In today's high-tech world, there are more ways than ever before to communicate: email, text messaging, voicemails, blogs, tweets, video conference calls, and remote meetings. But one thing is still exactly the same as in the old days: there are effective and ineffective ways to express yourself. All business professionals need to know how to communicate clearly, concisely, and passionately if they want their intended message to impact others.

"Shut Up and Say Something" shows readers how to convincingly communicate their expertise in any business situation. This book demonstrates how...

We are surrounded by strangers-the people next to us on the bus, those we interact with for a moment in the store, taxi drivers, front-desk employees, people we meet at the gym, doctors, and so on. Though we often don't realize it in the moment, we can learn something from every single one of these people.

Based on author Karen Friedman's long-running column in the Philadelphia Business Journal, Perspective on People, Ordinary People: Extraordinary Lessons is a compilation of anecdotal lessons from everyday life. From hilarious to heartfelt, entertaining to enlightening, each story...