At the latest since the burst of the
dotcom-bubble website managers ask for precise tools in
order to track and define website success and failure. In
this book, the author will place website performance control
into the surroundings of the overall business development of
a company. A website model lays open the different parts of
a website and places them into the context of its
environment. The model shows critical points, issues and
interfaces that need to be supervised and tracked in order
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