Addressing developments in the concept of "Control Rooms," this new edition includes modern approaches that emphasize the role of people in learning for self-development and in shaping their work environments.
Addressing developments in the concept of "Control Rooms," this new edition includes modern approaches that emphasize the role of people in learning f...
The moment of truth that instant when consumers experience and judge service quality is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and the public sector. The authors investigate the consumers experience and judgment on service quality, which ultimately determines the success or failure of the service. They then consider people, usability,...
The moment of truth that instant when consumers experience and judge service quality is often a deciding factor in business success. Designing S...
Throughout the 1930s, FBI agents tracked down members of the notorious Barker-Karpis gang. Led by Special-Agent-in-Charge Earl "E.J" Connelley, the federal flying squad that hunted John Dillinger focused its sights on Fred and Kate "Ma" Barker. Clues led them to central Florida. In the early morning hours of January 16, 1935, agents surrounded a lake house and ordered the Barkers outside. What followed was the longest shoot-out in FBI history and the deaths of the Barkers. Pieced together from reports by the agents involved, Brian Hunt retells the story of that fateful day.
Throughout the 1930s, FBI agents tracked down members of the notorious Barker-Karpis gang. Led by Special-Agent-in-Charge Earl "E.J" Connelley, the fe...
Please allow me to introduce my Father, his life and mostly his adventures. This true story is a narration of entertaining events, and may give you some understanding of a bipolar mind. Why did Dad take typewriters to Mexico and why did he get off the grid in the middle of a neighborhood? Where is reason in the middle of unreasonableness?
Please allow me to introduce my Father, his life and mostly his adventures. This true story is a narration of entertaining events, and may give you so...
