Quality Function Deployment (QFD) is a method for satisfying customers by translating their demands into design targets and quality assurance points. For a thorough "how-to" on the implementation of QFD, we went directly to the source -- Yoji Akao, the creator of QFD and one of the foremost leaders of the Japanese Total Quality Control movement.

In this unprecedented book he explains the concepts and methods of this remarkable systems engineering approach. Filled with case studies, detailed charts, and over 100 diagrams, this book is a complete reference tool for QFD implementation.

It...

Let Me Tell You How I Really Feel: The Uncensored Book Reviews of Classic Images' Laura Wagner, 2001-2010, gathers together the best of Laura's monthly book reviews from Classic Images magazine - uncensored, as they were meant to be read in the first place. Also included is some of the hate mail she has received because of her hard-core, take-no-prisoners approach to reviewing. The much-beloved Laura Wagner's articles have appeared regularly in Classic Images (www.classicimages.com) and Films of the Golden Age (www.filmsofthegoldenage.com) since 1995. She became the book reviewer for Classic...