From secretaries to sales reps, data entry clerks to MIS analysts, anyone who teaches others to use computers is a computer trainer. For anyone who has made the leap - or been pushed - from resident computer "expert" to computer trainer, The Accidental Trainer will be an indispensable how-to guidebook. It tells how even the "accidental" trainer can teach the skills that students most need to learn; ensure that students will recall and apply their new skills on the job; and evaluate whether the training worked - and decide what to do if it didn't. Those brand-new to training as well as those...