Knowledge Management (KM) concerns how you identify a crucial but under-used strategic asset present within all organizations (ie: 'knowledge') and exploit it to maximize competitive advantage. This book takes a building blocks approach to knowledge management. The authors present a straightforward framework of knowledge-related management processes and analyze each component separately, thus providing a practical and structured tool for assessing the entire range of knowledge-related activities in an organisation. The methodology and focus they develop should help readers identify and make...