In this revealing and provocative memoir, the former chancellor of the New York City schools offers the behind-the-scenes story of the city's dramatic campaign to improve public education and an inspiring blueprint for national reform.

In 2002 New York City's newly elected mayor, Michael Bloomberg, made a historic announcement: his administration had won control of the city's school system in a first step toward reversing its precipitous decline. In a controversial move, he appointed Joel Klein, an accomplished lawyer from outside the education establishment, to lead this ambitious...