Rather crawl across broken glass than do performance appraisals? You have lots of company Learn to manage performance, from goal setting to performance reviews, so everybody wins, AND remove the discomfort. Finally, an approach that does away with outmoded confrontation based appraisals, and considers employee reviews in a systems thinking context. Remove the pain and the dread, AND supercharge performance. Everyone wins, employee, manager and organization. This kit is built for busy learners -- people who haven't the time to read long tedious books on the subject. Tightly written...
Rather crawl across broken glass than do performance appraisals? You have lots of company Learn to manage performance, from goal setting to performan...
Are you bedeviled by your difficult customer? Are angry or emotional customers taking out their fears and frustrations on you? Do you find yourself "taking home difficult customers" and letting them rent space in your head? Finally, do you want to take control of even the toughest customer situations, and handle them professionally, quickly, and effectively while reducing your stress levels?
Written for anyone dealing directly with customers in any industry from hospitality to business to business this book provides you with both the principles and words to defuse almost all difficult and...
Are you bedeviled by your difficult customer? Are angry or emotional customers taking out their fears and frustrations on you? Do you find yourself "t...
The research on successful relationships and marriages is clear. It's not WHAT you argue about, but what you SAY, that predicts whether your relationship will last.
Sure, your tone is important, but your words and phrases make a huge difference in whether you'll have a rocky relationship, or one that gets better and better over time as you build bridges and harmony with your words.
We don't learn about words and phrases that create peaceful relationships and those that are "fightin' words, so most of us DO use language in ways that provoke conflict, and make it hard to resolve...
The research on successful relationships and marriages is clear. It's not WHAT you argue about, but what you SAY, that predicts whether your relati...
Rather crawl across broken glass than do performance appraisals? You have lots of company Learn to manage performance, from goal setting to performance reviews, so everybody wins, AND remove the discomfort.
Finally, an approach that does away with outmoded confrontation based appraisals, and considers employee reviews in a systems thinking context. Remove the pain and the dread, AND supercharge performance. Everyone wins, employee, manager and organization.
This kit is built for busy learners -- people who haven't the time to read long tedious books on the subject. Tightly written...
Rather crawl across broken glass than do performance appraisals? You have lots of company Learn to manage performance, from goal setting to performan...
