With the start of the 21st Century, information services around the world are facing a host of challenges and changes unique to this era of exponential technological growth. However, this change is further compounded by the high turnover rate in senior positions. Focusing on leadership, this text--ideal for young, emerging managers and supervisors--guides future leaders in making the appropriate choices and decisions in response to and in anticipation of the competition. Authors G. Edward Evans and Patricia Layzell Ward's vast professional experience in a variety of roles and organizations...