Organizations can and must be viewed as systems. This may be the only means of achieving or exceeding the crucial ISO9000 standard of performance. Stankard's research proves that there are ways to design management actions that will enable organizations to facilitate goal-oriented performance. DEGREESL While evidence suggests that world-class firms continuously improve their products and processes, their techniques vary. This book gives you a framework for understanding how all of the new management techniques (even the fads) fit--or usually do not fit--your own business, and offers...