This textbook is intended for SPI (software process improvement) managers and - searchers, quality managers, and experienced project and research managers. The papers constitute the research proceedings of the 16th EuroSPI (European Software Process Improvement, www.eurospi.net) conference held in Alcala (Madrid region), September 2-4, 2009, Spain. Conferences have been held since 1994 in Dublin, 1995 in Vienna (Austria), 1997 in Budapest (Hungary), 1998 in Gothenburg (Sweden), 1999 in Pori (Finland), 2000 in Copenhagen (Denmark), 2001 in Limerick (Ireland), 2002 in Nuremberg (G- many), 2003...

A typical characterization of EuroSPI is reflected in a statement made by a c- pany: ." . . the biggest value of EuroSPI lies in its function as a European knowledge and experience exchange mechanism for SPI and innovation. " Since its beginning in 1994 in Dublin, the EuroSPI initiative has outlined that there is not a single silver bullet to solve SPI issues, but that you need to understand a c- bination of different SPI methods and approaches to achieve concrete benefits. The- fore each proceedings volume covers a variety of different topics, and at the conf- ence we discuss potential...

This book constitutes the refereed proceedings of the 11th International Conference on Software Process Improvement and Capability Determination, SPICE 2011, held in Dublin, Ireland, in May/June 2011. The 15 revised full papers presented and 15 short papers were carefully reviewed and selected from numerous submissions. The papers are organized in topical sections on process modelling and assessment, safety and security, medi SPICE, high maturity, implementation and improvement.