Empathy has long been a topic of interest to psychologists, but it has been studied in a sometimes bewildering number of ways. In this volume, Mark Davis offers a thorough, evenhanded review of contemporary empathy research, especially work that has been carried out by social and personality psychologists.Davis' approach is explicitly multidimensional. He draws careful distinctions between situational and dispositional antecedents of empathy, cognitive and noncognitive internal processes, affective and nonaffective intrapersonal outcomes, and the interpersonal behavioral outcomes that follow....

Go Get Your Muda is an awakening compilation of insightful, motivating and entertaining blog entries from entrepreneurial change leader Mark H. Davis. Dealing with such business-critical issues as waste (or "muda" in Japan), quality, customer service and process mindset, Mark implores his readers to pursue excellence relentlessly and overthrow ineffective systems courageously. He challenges the consumer along with the brand, the CEO along with the associate. No practice is sacred; no habit is safe. With ringing clarity and stinging conviction, Mark: Vents his frustration with epic service...