The purpose of this book is to describe and evaluate the Northern Arizona University (NAU) pilot program for delivering training and continuing-education programs to students at homes and hospitality establishments using a combination of Internet and satellite technologies. The NAU School of Hotel and Restaurant Management (SHRM) launched the pilot program in the spring of 2000 to one hotel and three homes. The evaluation findings indicate that the SHRM pilot program is capable of providing remote hospitality employees with accessible, flexible, affordable, and appropriate...