Managing interactions between conflicting parties is a difficult task, and this book provides an empirical account of mediator stress and the strategies which may ameliorate it. Drawing upon the practical knowledge and insights of experienced mediators from different primary professions and operating in various environments, it connects their practice with both role and coping theory. Those in the mediation profession - trainers, academics and practitioners - will find new ideas and sharp analysis of the attributes and competencies necessary for the role, with a particular focus on...

Dr. Gail McDougal leads the way for the modern day Sicilian Mafia that meets down home USA. The Bertolli family has come from a long tradition of love, loyalty and family honor. When one of the most prominant family member has a hit on his life and his family, two family members from across the waters come to the rescue, along with the help of a possible future family member. Dominic and Vincent Bertolli came to the States to deliver a dish served cold and they had waited for years to get their enemys to eat it. It would be bitter sweet. This book will not let you put it down until you are...