Much has been written on telecommunications regulation, but little has been written on the actual processes used in regulation. Using access to the key actors inside the UK Office of Telecommunications (Oftel). This text explains how telecommunications regulation works on the inside. It provides an insight into the dynamic process of regulation in the United Kingdom - a pioneer in the development of regulatory institutions and practices and includes a re-evaluation of key regulatory issues including: the importance of culture in the decision-making process; the role of information in...