Most managers understand the idea and importance of technological innovation. They observe it every day in new products, services and business processes. But few understand how to give their business the permanent ability to be innovative in everything that it does. Crucial in bringing this about is the way the enterprise manages its people, its internal organisation and networks. *The key to competitive advantage Innovation in this context means: the systemic capacity to successfully exploit new ideas, wherever and whenever they arise, and to whatever they might be applied. It is widely seen...