""When we are called to minister to the dying and/or bereaved, many of us who count ourselves as servants of God too easily prejudge the matter and rush in with words and a trite formula. Words have become our trade, jargon our bane, and verbiage our downfall. ""Bert Walsh knows this all too well. Only in the last of five chapters does he get around to the things which we are to say in the presence of crisis. But those are words we have long ago learned from reading the New Testament or heard time and again from well-meaning consolers. What is crucial is that which comes before those words...