This is one of the shorter books in the 21 volume Practitioner Book Series, but this is entirely appropriate for a text on the ubiquitous topic of Quality. The book is written in a concise, precise no-nonsense style by two interna tional authors. They are supported in their approach by relevant personal practical experience and by peer-review of other researchers obtained whilst disseminating their research in the academic literature. The authors base their book around their Objective/Principles/ Attributes (OPA) Framework, developed in the first place for assessment and prediction of...