Today enterprises must strive to improve their competitiveness in a changing environment. To reach this objective it is necessary for companies to evaluate their performances and to combine modelling, business process re-engineering and benchmarking techniques. This book demonstrates the successful combination and implementation of these various techniques.

For two years, Tyree H. Bell (1814-1902) served as one of Nathan Bedford Forrest's most trusted lieutenants in the Civil War. Forrest's legendary exploits and charisma often eclipsed the contributions of his subordinates, as his story was told and retold by admiring soldiers and historians. Bell, however, stood out from others who served with Forrest. He was neither a professional soldier nor an attorney-politician; he was, instead, a farmer with no previous military experience, a model of the citizen-soldier. Using Bell's unpublished autobiography and other primary materials, including...

Business process re-engineering tools offer techniques to model the enterprise and identify opportunities to make change. This book examines the approaches, tools and techniques which support redesign of the enterprise to achieve world class performance.

"Managing Your Life" will help you to:

• Clarify your basic beliefs and values.
• Choose meaningful and ethical goals.
• Understand the logic of the scientific method.
• Appreciate the similarities and differences in managing an organization versus a life.
• Obtain insights on how quality control can be adapted to improve quality of life.
• Learn how to practically apply management processes to plan and direct your life.
• Become familiar with how to use feedback to achieve continuous improvement.

Most self-help books rely on emotion and anecdotes for...