This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services allows library administrators and managers to better understand service needs and shows them where to best allocate resources. The volume includes current reports on workload and staffing in ILL, analysis of current ILL statistical software packages, reports of on-site...

Face the information explosion with confidence

Information Delivery in the 21st Century: Proceedings of the 4th International Conference on Fee-Based Information Services in Libraries will guide newcomers and established practitioners alike through the major issues facing fee-based library information services today. Those new to this area will find helpful introductions to these issues, presented by seasoned practitioners with years of experience managing successful services or consulting in specialized areas of the information industry. Veteran information service managers will...

The Changing Landscape for Electronic Resources focuses on different aspects of electronic resources for libraries, including resource-sharing initiatives, licensing issues, open source software, standards, and scholarly publishing. This important resource will help avoid many of the potential pitfalls of managing electronic content in the evolving modern library. This title will assist in exploring technical, resource and legal sharing developments that are contributing to the distribution of global information in libraries.

Keep up-to-date with the latest in innovative electronic information services
The Changing Landscape for Electronic Resources: Content, Access, Delivery, and Legal Issues focuses on the effects and challenges of providing electronic resources for libraries. The authors are librarians and other professionals with practical experience in current issues and developing trends. With this book, you will learn about technical, legal, and resource sharing developments that will contribute to the future distribution of global information in libraries.
This book shows how libraries using...