by Professor Alessandro Sinatra xi There are two categories which divide academic writing. The first category is made up of those which gather and systemize a developed thought, while the second is made up of those which detail a learning process which is presently occurring. This book belongs to the second category. It is intended to offer evidence of a still continuing research process which began three years ago. This reseach, undertaken simultaneously in Europe, the United States and Japan, has provided interesting evidence as to the conditions which must be present within a company in...