This comprehensive book is designed to help evaluators facilitate understanding, learning, and evaluation use among individuals, groups, and organizations by communicating and reporting more effectively. It guides the reader through the phases of an evaluation, from early planning stages through the final reporting and follow-up. It has been thoroughly revised and updated creating 75 per cent new material and 34 new case examples. The Second Edition provides worksheets and instructions for creating a detailed communicating and reporting plan based on audience needs and characteristics....