Incorporating outcome-based planning and evaluation is critical when developing new programs and services. In this step-by-step patron-centered guide, three experts who have conducted extensive research share their findings and proven strategies: Generate results that support funding - be it governmental or grant-based; Get buy-in and participation from young library users; Improve communications between staff and customers, and among staff; and Garner immense user benefits with minimal effort. Using this method and selecting the level of effort allow libraries to refine existing services and...