Incorporating outcome-based planning and evaluation is critical when developing new programs and services. In this step-by-step patron-centered guide, three experts who have conducted extensive research share their findings and proven strategies: Generate results that support funding - be it governmental or grant-based; Get buy-in and participation from young library users; Improve communications between staff and customers, and among staff; and Garner immense user benefits with minimal effort. Using this method and selecting the level of effort allow libraries to refine existing services and...

This 2007 award winner shows how printed books are changing in step with positive developments in the digital world, and how librarians, teachers, and parents can recognize and appreciate good books for youth that: break barriers with accurate presentatio