How to manage tech support (and keep your sanity ) One day you unjammed the printer and saved the day. But now, somehow, all technology resources have become your responsibility The Accidental Techie shows you how to create a support system that will help your organization use technology more effectively and make your day-to-day life less hectic. Step-by-step guidance to creating an effective support system This hands-on guide walks you through five projects that, when completed, will give you a comprehensive and usable support system for conducting a technology inventory, assessing and...

Learning Design refers to research and development work that equips teachers with tools and strategies to aid their design thinking. Its origin stems from two lines of inquiry: (i) how to represent teaching practice from a technical perspective in the development and delivery of online learning environments; and (ii) how to represent teaching practice in an appropriate form to enable teachers to share ideas about innovative online pedagogy and think about the process of design. The underlying premise of learning design is that, if effective, teaching and learning practice can be represented...