Addressing developments in the concept of "Control Rooms," this new edition includes modern approaches that emphasize the role of people in learning for self-development and in shaping their work environments.
Addressing developments in the concept of "Control Rooms," this new edition includes modern approaches that emphasize the role of people in learning f...
The moment of truth that instant when consumers experience and judge service quality is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and the public sector. The authors investigate the consumers experience and judgment on service quality, which ultimately determines the success or failure of the service. They then consider people, usability,...
The moment of truth that instant when consumers experience and judge service quality is often a deciding factor in business success. Designing S...
