Effective service delivery requires a transition from high-volume, long-run operations to low-volume, short-run output. In conventional terms, inefficiency is inherent in such a shift. The Japanese experience suggests, however, that this convention is in error; success is available if we can only organize operations away from capital toward labor intensiveness with emphasis on multipurpose machinery and multiskilled workers as the foundation. Wholly new devices that accept the inevitability of bottlenecks and focus on managing them are required for managing work flow. A century of mass...
Effective service delivery requires a transition from high-volume, long-run operations to low-volume, short-run output. In conventional terms, inef...
High performance systems are a source of major competitive advantage and a sure path to increased market share. The advantage consistently goes to the nation, the army, the team that discovers an organization design that gives it an edge in competition. Like much invention, the discovery of a high performance organization design is most likely to come about through trial and error under competitive pressure. At the threshold of the twenty-first century, critical analysis of the history of high performance offers a rich fund of historical information and insight into the course of high...
High performance systems are a source of major competitive advantage and a sure path to increased market share. The advantage consistently goes to ...