Despite extraordinary advances in digital and communication technology over recent years, we know very little about the way these complex systems affect everyday work and interaction. This book seeks to explore these issues through a series of video-based field studies that look at the introduction of basic information systems in general medical practice, news production, the control rooms of the London Underground and computer aided design in architectural practice. It focuses in particular on social interaction and the way video-based field studies can inform the design, development and...

Despite extraordinary advances in digital and communication technology over recent years, we know very little about the way these complex systems affect everyday work and interaction. This book seeks to explore these issues through a series of video-based field studies that look at the introduction of basic information systems in general medical practice, news production, the control rooms of the London Underground and computer aided design in architectural practice. It focuses in particular on social interaction and the way video-based field studies can inform the design, development and...

This important new book brings together key researchers in Europe and the United States to discuss critical issues in the study of the workplace and to outline recent developments in the field. The collection is divided into two parts. Part I contains a number of detailed case studies that not only provide an insight into the issues central to workplace studies but also some of the problems involved in carrying out such research. Part II focuses on the interrelationship between workplace studies and the design of new technologies.