The good schmooze is talk about life itself: the good, the bad, and the ugly--a heartfelt interaction with others--chatting, not "chatting up." "The Lost Art of the Good Schmooze: Building Rapport and Defusing Conflict in Everyday and Public Talk" is about what to say, when to say it, and how to say it. Full of insights that will prove useful at work, at home, with friends, and just about everywhere else, the book will help readers become tactful schmoozers who can defuse situational tensions and lubricate personal, social, workplace, and political interactions with others.

The book is...