This book addresses the issues concerned with the achievement of world class competitiveness by major international companies. It is the story of creating success where failure was endemic and demonstrating that so-called Japanese management techniques can be applied elsewhere by other western companies to attain market supremacy. It is a book based on personal experience but related to theory and thus is of use to the reader trying to change where they work for the better as well as providing answers to a number of commonly asked questions: * Why are the Japanese so consistently successful?...

Being 'world class' is inextricably linked to being competitive. In this new book the author builds upon Becoming World Class and incorporates his experience of introducing fundamental changes in a number of major organisations. The author discusses how organisations can compete when competitors have also introduced the management innovations of recent years and become lean'. He argues that success comes not from making business processes more efficient but from the contribution of people and he examines how companies can successfully motivate employees. This is an innovative book which puts...