Retail financial services is a sector in which technological change--and particularly information technology (IT)--has become critically important. This collection looks at how firms develop a strategic approach to IT in this sector. The contributors present seven case studies from Scottish industry while focusing on key strategic projects within these case companies.
Retail financial services is a sector in which technological change--and particularly information technology (IT)--has become critically important. Th...
The growing social and economic significance of expertise is reflected in popular suggestions that we are moving into a post-industrial 'knowledge society'. The subject of expertise is becoming recognised in a range of scholarly disciplines ranging from science and technology, psychology, computing and artificial intelligence through to management and organisational behaviour. Exploring Expertise brings together some of these diverse understandings of the character and implications of expertise, and demonstrates through a set of empirical case studies how expertise means different things to...
The growing social and economic significance of expertise is reflected in popular suggestions that we are moving into a post-industrial 'knowledge soc...
