A practical guide to helping employees through the often painful process of organizational change - whether from technological innovation, limited resources, or new management. It teaches the crucial skills and strategies to help managers deal with their co-workers' reactions to change; minimize the disruptions in productivity, creativity, and worker relationships; and make the transition a positive experience. Each section includes a step-by-step treatment of tactics, case- studies of real situations, dialogues, and illustrations. A list of references is also included.

An adaptation of Wilson's popular seminar, providing practical tips for building teams in organizations. Shows managers how to create a sense of interdependence in a team, how to set goals through participative leadership, how to anticipate problems and deal with them before they arise. Major areas of concentration include shared responsibility, alignment of purpose, and encouraging creative talent. Case studies, dialogs, and real world'' examples help managers instill a sense of common purpose, promote communication, and make teams that perform.