"Direction," "Destination," and "Decisions" are the outcomes of strategic planning, a process used to formulate strategy by helping leaders and employees to define their organization's path, their desired future, and the actions required to move forward. This work presents a series of illustrations, cases, and "lessons learned" from strategy formation and strategic planning experiences in private and public organizations. Each topic begins with a concise lesson learned, followed by the rationale, and a real-life illustration in a public or private organization. The reasons for assessing...

James Ziegenfuss presents a tested model for analyzing to organization and management problems and a series of case studies to help the reader apply problem solving to real experiences. The author considers questions such as: * how can academics, professional managers and consultants use organization theory and systems thinking in problem solving teaching and practice? * can a view of the nature of organization enhance our ability to teach and to practice problem solving and consultation? This work is the result of 20 years in consultancy and uses case studies from the public and private...

Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.