The importance of effective communication in healthcare both with patients and with other professionals, has long been acknowledged. However, most models assume that all the people with whom we communicate will react the same way - what works for one person will be equally good for another. The authors of this book contest this assumption. This text draws upon examples from everyday health care situations to demonstrate that the behaviour differences we all experience in others actually fit within a readily understandable framework (the Myers-Briggs Type Indicator). Using this knowledge,...

Practical tools and expert advice for professional event planners

Before planning an event, there is much that must be done behind the scenes to make the event successful. Before any thought is even given to timing or location of the event, before the menus are selected and the decor designed, there are proposals to be written, fees and contracts to be negotiated, and safety issues to be considered. This book takes you behind the scenes of event planning and explains every aspect of organizing and strategic planning. This book will be of value to both the professional event planner...

An industry expert shows readers how to get the best return on investment from corporate events

Corporate events and business entertaining are a major part of a company's communication, marketing and public relations strategy. They are used by businesses of all sizes to solicit new business, create a corporate or brand image, and retain and build loyalty with existing suppliers and customers. They can also be used effectively to elicit peak performance from employees and produce camaraderie and teamwork among co-workers. The corporate event bar has been raised dramatically and the...

Beginning with its title question, "Are you a ladybug?," this accessible book is perfect for reading aloud and tells young readers how they would experience life if they were a ladybug.

Caterpillar, chrysalis, butterfly; follow the metamorphosis of this familiar backyard creature as it evolves into a delicate flying insect.

Backyard Books: Are You a Bee? by Judy Allen with illustrations by Tudor Humphries shows that--from the perspective of a honeybee--the backyard is a busy place. A young bee faces many challenges as it takes its place in the hive and joins in the work of the bee community.

This story is about two young people who both grew up in families with strong religious beliefs. They met and fell in love in high school. After graduation they went their separate ways to different colleges in different states, but remained close to each other. On their various college breaks they went back home to be with their families and had a very similar routine to follow. She became pregnant and they had to opt for early graduation and decided to get married. They both prayed for a son but were instead blessed with a beautiful kind daughter, who had the heart of an angel. Tragedy...