This book presents persuasive arguments in support of public service and those who work within it. Clearly, some services should come under government control: public safety, highways, armed and emergency service, water, sewage, parks, schools. Others, however, are operating in answer to problems that society fails to solve. The public sector requires complex problem-solving processes - never simple solutions - and, despite the negative image imprinted on the public consciousness, Government at Work shows how so-called bureaucrats do a difficult job well. Marc Holzer and Kathe Callahan...
This book presents persuasive arguments in support of public service and those who work within it. Clearly, some services should come under government...
This volume includes perspectives on public service selected from six decades of major public administration journals. Recurring themes include: motivations to enter the public service, positive and negative images of public servants and of government, conflicts between loyalty to the organization and loyalty to the public, morale, burnout, and turnover. The volume also includes cross-national analyses of the public service in other systems, proposals for rethinking public service systems, and questions as to the future of the public service. It recaptures a long, continuing debate as to the...
This volume includes perspectives on public service selected from six decades of major public administration journals. Recurring themes include: motiv...
Attracting competent, committed candidates to government public service professions is of ongoing concern to government leaders, recruiters, and citizens. Without employees capable of achieving governments' objectives, acceptable standards in the democratic delivery of public services are difficult to achieve. Traditionally, choosing government public service professions was considered the response to a special calling and to an affinity with employment environments imbued with the public service ethos. With public services now delivered from a multi-sectored environment, the locus of the...
Attracting competent, committed candidates to government public service professions is of ongoing concern to government leaders, recruiters, and citiz...
The Digital Governance in Municipalities Worldwide Survey assessed the practice of digital governance in large municipalities worldwide in 2009. This research, replicating our continuing surveys in 2003, 2005 and 2007, evaluated the websites of municipalities in terms of digital governance and ranked them on a global scale. Simply stated, digital governance includes both digital government (delivery of public service) and digital democracy (citizen participation in governance). Specifically, we analyzed security, usability, and content of websites, the type of online services currently being...
The Digital Governance in Municipalities Worldwide Survey assessed the practice of digital governance in large municipalities worldwide in 2009. This ...
Governments are increasingly turning to the Internet to provide public services. The move towards e-governance not only impacts the efficiency and effectiveness of public service, but also has the potential to transform the nature of government interactions with citizens. E-Governance and Civic Engagement: Factors and Determinants of E-Democracy examines how e-government facilitates online public reporting, two-way communication and debate, online citizen participation in decision-making, and citizen satisfaction with e-governance. The book explores the impacts from governments that have...
Governments are increasingly turning to the Internet to provide public services. The move towards e-governance not only impacts the efficiency and eff...
As governments across the world increasingly adopt information and communication technology to improve their efficiency and effectiveness, they are gradually providing opportunities for citizen participation and engagement online. The use of Internet technologies raises the possibility for large-scale e-democracy and enhances the degree and quality of public participation in government. Active Citizen Participation in E-Government: A Global Perspective focuses on the issues and challenges involving adoption and implementation of online civic engagement initiatives globally and will serve as a...
As governments across the world increasingly adopt information and communication technology to improve their efficiency and effectiveness, they are gr...
