In placing these questions at the heart of their book, the authors set out to stimulate and contribute to the great debate: despite the enormous growth in the acquistion of GIS technology by business and government, little is known about the impact this leading- edge technology is having.
Using case studies in a local government context, this book explores the performance of GIS in practice on the premise that any technology-led innovation will only "work" if the proper organizational and management support, infrastructure and culture exist. In doing so the authors draw on the experiences...