Based on both fundamental theory and practical experience, this volume identifies a broad range of approaches that should better equip individuals and organizations to not only react in time to change but to become pro-active in creating positive futures for themselves and their organizations. It takes the position that no single activity will assure sucess, and is grounded in field-tested theories about innovation and leadership. The international team of contributors includes Peter Beerten and Kaat Exterbille of Belgium, Tom Lyons of Ireland and Frank Keckman of the United States.

Fast track route to mastering quality management

Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process

Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum

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Fast track route to mastering global innovation

Covers the key areas of global innovation from understanding what drives customers' demand for innovation in every area of your business to strategies for developing your own practical, innovation management process

Examples and lessons from some of the world's most successful and award winning businesses, including Toyota, Nokia, QVC, Canon, and ideas from the smartest thinkers, including Joel Barker, Edward deBono, Harrison Owen, Ikujiro Nonaka, Hidaki Yoshihara, Richard Branson and Linus Torvalds

Includes a glossary of key...