A practical guide to helping employees through the often painful process of organizational change - whether from technological innovation, limited resources, or new management. It teaches the crucial skills and strategies to help managers deal with their co-workers' reactions to change; minimize the disruptions in productivity, creativity, and worker relationships; and make the transition a positive experience. Each section includes a step-by-step treatment of tactics, case- studies of real situations, dialogues, and illustrations. A list of references is also included.