This yearbook is designed as an anthology and reference for people in any type of organization who are seeking to implement knowledge management techniques. It includes a wide variety of current articles. It covers the nature of knowledge and its management, knowledge-based strategies, knowledge management and organizational learning, and knowledge tools, techniques and processes. The reference section includes a directory of knowledge management (KM) resources on-line, a directory of publications dealing with KM, a directory of organizations dealing with KM, quotes on KM, and a glossary of...