The first edition of this book was acclaimed as a practical, insightful and humane guide for professionals in mental health, social work and voluntary and government agencies who are concerned with the care of refugees and other victims of political and military violence. These professionals can develop feelings of irritation, disappointment and hopelessness when their work seems not to have the expected result. Successful counselling and therapy require empathy with such victims of traumatic events. But empathy must be based on, and combined with, expertise and knowledge that is both...